STAY TUNED

OUR NEW SITE IS COMING SOON

THE CLINIC:

Where are you located?

We are located at the corner of Dufferin and Boundary, near NRGH, in the Millstone Building. Suite 203, 1621 Dufferin Crescent Nanaimo, BC V9S5T4

What are your hours of operation?

The clinic is open from Monday-Friday and closed on all weekends and statutory holidays. Phones are answered from 9 am - 3 pm, if you call outside these hours, you will have the opportunity to leave a voicemail for your call to be returned. Please call ahead to confirm availability as hours may vary.

Is your clinic accessible for people with disabilities?

Please contact us at (250) 591-9812 to discuss specific accessibility needs and accommodations we can provide.

What is parking like?

There is a parking lot available on site behind the building for patients. It is pay parking. The machine does accept credit card but does not accept bills or quarters and does not provide change. Please make sure that you display your ticket on your dashboard after you purchase parking.

APPOINTMENTS:

Do you accept walk-in patients, or is an appointment required?

We operate by appointment only to ensure quality care and adequate time for each patient.

How can I get an appointment?

Women's Vita DOES require a referral. If you do not have a Family Doctor to arrange this referral on your behalf, you can seek care through a walk in clinic or virtual care clinic.

What services do you offer?

We specialize in Women's Health and Family Medicine, including menopausal management, birth control, dyspareunia (painful sex), dysmenorrhea (painful periods), menorrhagia (heavy bleeding), primary health care, and gynecological services.

What if I have to cancel my appointment?

That is fine, we all have things come up! Please call and notify the office as soon as you know you are unable to make the appointment as it can be offered to another patient. If it is not cancelled within 48 hours, it may be subjected to a "no show" fee.

What should I bring to my first appointment?

Please bring a current list of medications, your BC Services Card, and all forms completed.

How should I prepare for my appointment?

Preparation varies by appointment type. We'll provide specific instructions when you book.

Will I be reminded of my appointment?

Yes, the clinic sends out appointment reminders via text/phone 1 week prior to your scheduled appointment.

What are the wait times like at the clinic?

We are a small team which means are not always able to accommodate the demand for appointments due to this. There is a significant shortage of health care providers on the island and we are well aware of this. Please be patient with us, as we do the best we can, to see everyone for their health concerns. We, under no circumstances, tolerate any bullying or disrespect to any of the staff. We are not, and will not be accepting patients for family practice. We do not have a waitlist as this will not be changing. There are no exceptions.

PATIENT CARE:

What is your policy on patient privacy and confidentiality?

We strictly adhere to privacy laws and medical confidentiality standards. Your health information is protected and only shared with your consent or as required by law.

What is the clinic's approach to patient care?

We believe in empowerment, education, and guidance to help you achieve your full health potential. Our experienced medical team creates custom health plans that fit your lifestyle, focusing on treating existing conditions, preventing complications, and improving your quality of life.

Do you offer any patient education resources?

Yes, we believe education is key to your health journey. See our "Resources" page (coming soon) for reliable and quality information. We strive to provide tools, resources, and guidance to help you understand your health and make informed decisions.

Where do I go if I need urgent care?

For non-life-threatening but urgent health concerns in Nanaimo, consider the Medical Arts Urgent and Primary Care Centre (UPCC), which offers same-day care for issues that need attention within 12-24 hours. If it's a life-threatening emergency, call 9-1-1 or go to the Nanaimo Regional General Hospital's Emergency Department.

Medical Arts UPCC:

This clinic provides same-day care for non-emergency issues that need attention within 12-24 hours. It's open 7 days a week, with varying hours.

Central Nanaimo Urgent Primary Care Clinic:

You can visit this clinic for same-day care if you have a health concern that should be seen within 12 to 24 hours. By appointment: Call 1-833-688-8722 when the clinic opens to book. A nurse or team member may ask you a few questions to match you with the right care. Walk-in appointments are not available.

Nanaimo Regional General Hospital Emergency Department:

For life-threatening emergencies, this is the place to go.

HealthLink BC:

For non-emergency health information and advice, call 811 or visit www.healthlinkbc.ca.

Walk-in Clinics:

While some clinics may offer walk-in services, it's always best to call ahead to confirm availability and wait times.

Primary Care Network:

If you need a primary care provider (family doctor or nurse practitioner), register with the Health Connect Registry. https://www.healthlinkbc.ca/find-care/health-connect-registry

HOURS OF OPERATION

Monday - Friday: 9 am - 3 pm
Sat: Closed
Sun: Closed